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Refund policy
Return, Refund & Exchange Policy
At LadyAura, every product is carefully inspected before dispatch to ensure the highest quality. If you receive a damaged, defective, or incorrect product, we are here to assist you.
Return Policy
We accept returns only in the following cases:
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You receive a damaged product.
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You receive a defective product.
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You receive the wrong product.
Mandatory Unboxing Video
To be eligible for a return, an uninterrupted unboxing video is mandatory.
The video must:
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Start before opening the parcel.
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Clearly show the shipping label.
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Show the complete unboxing process without any cuts or edits.
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Clearly display the damaged, defective, or incorrect product.
Return requests without a valid unboxing video will not be accepted.
Return Request Timeline
Please report the issue within 24 hours of receiving your order by sharing:
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Order Number
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Unboxing Video
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Clear Photos of the Product
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Brief Description of the Issue
Once our team verifies the claim, we will arrange a return pickup (where service is available) or provide further return instructions.
Exchange Policy
We offer a 2-Day Exchange Policy from the date of delivery.
You can request an exchange if:
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The size does not fit.
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You want another available size.
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You are not satisfied with the fabric.
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You prefer a different available colour.
Exchange Conditions
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Exchange requests must be made within 2 days of delivery.
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The product must be unused, unwashed, unworn, and in its original condition.
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All original tags, packaging, and accessories must be intact.
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Exchange is subject to product availability.
Products that have been used, washed, altered, or returned without original tags and packaging will not qualify for exchange.
Refund Policy
Refunds are applicable only for approved return requests involving:
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Damaged Products
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Defective Products
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Incorrect Products Delivered
After receiving and inspecting the returned item, the refund will be processed to the original payment method.
Please allow 5–7 business days for the refund to reflect after approval, depending on your payment provider or bank.
Shipping charges (if any) are non-refundable unless the error is on our side.
Non-Eligible Cases
Returns, refunds, or exchanges will not be accepted for:
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Change of mind.
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Colour variation due to screen or mobile display settings.
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Minor stitching, thread, or finishing variations that do not affect product usability.
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Products damaged after delivery due to customer handling.
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Products without original tags, packaging, or invoice.
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Requests made after the applicable return or exchange period.
How to Contact Us
If you need assistance regarding your order, please contact our Customer Support Team.
Customer Support
📞 +91 72839 98064
🕘 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Office Address
203, Tulsi Arcade, Near Tulsi Residency, Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101
Thank you for shopping with LadyAura. We truly appreciate your trust and look forward to serving you again.