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Terms of service

Terms of Service

Last Updated: July 13, 2026

Welcome to LadyAura. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About LadyAura

LadyAura is an Indian fashion brand offering women's ethnic wear and western wear. All products are designed and manufactured by our own team with a focus on quality and customer satisfaction.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • The information provided by you is accurate, complete, and up to date.

3. Products & Pricing

  • We strive to display product colours, designs, and details as accurately as possible.

  • Actual colours may vary slightly due to differences in screen settings and lighting.

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We reserve the right to modify product prices, offers, and availability without prior notice.

4. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, suspected fraudulent activity, or any other valid reason.

  • If your order is cancelled after payment, the applicable refund will be processed to your original payment method.

5. Shipping & Delivery

  • Orders are generally dispatched within 24 hours.

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.

Please review that policy before placing an order.

7. Product Availability

Although we make every effort to maintain inventory accuracy, some products may become unavailable after an order is placed. In such cases, we may cancel the order and issue a full refund if payment has already been received.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product photographs

  • Graphics

  • Designs

  • Videos

  • Text

  • Website content

is the exclusive property of LadyAura and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. User Responsibilities

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload or transmit harmful software or malicious code.

  • Misuse the website in any manner that may affect its functionality or security.

10. Limitation of Liability

LadyAura shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by you for the relevant order.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Any changes will become effective immediately upon publication on this website.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

LadyAura Customer Support

📞 +91 72839 98064

📧 order.ladyaura@gmail.com

🕘 Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Office Address

203, Tulsi Arcade, Near Tulsi Residency, Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101

© 2024 - Ladyaura. All rights reserved.